Installing a plugin with a version greater than the Zoom VDI application is not supported. “To be compatible, the plugin version must be equal or less than the Zoom VDI application version. In your case, test things before you deploy. I always find it safe to upgrade the VDI installer first (Citrix VDA), as it will be greater than the Zoom HDX Plugin on the clients. It will not work the way it is supposed to, and the offloading process will NOT occur. Suppose the client has a newer plugin installed than the backend VDA VDI install. Remember when upgrading the plugins, the VDA VDI installer must be at the same version or newer than the plugin on the clients. This is a link to show you the backward compatibility for Citrix and how to get the downloads: VDI downloads and backward compatibility Chart Remember: it’s important to make sure the Plugin needs to match the Client and VDI sides. We provided a URL for the employee to go and download this.
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